Hospitality

Learn how to manage a visitor experience built around human connection to nature, knowledge, hands-on learning, and to each other. In this program you will be involved in every guest touch point to let you deliver the ultimate in experiential tourism.

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Details

Build a Culture

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The Hospitality Program is designed to give you real world experience in every aspect of running an eco-resort and events company. You will design, manage, and improve elements of everything from social media marketing, guest booking, on-site reception, concierge services, food and beverage systems, exit surveys, and general business administration in order to maximize the guest experience of Kalu Yala. In this process, you will not only learn how to help guests get the most out of their visit to our sustainable community, but also help build a culture at Kalu Yala that welcomes visitors into our very special home.

In this program, you will learn:

– Online advertising and booking systems

– Training programs for creating a welcoming and open culture

– Reception and activities planning and coordination

– Art direction of the physical hospitality experience

– Customer relationship management

Hospitality is the chance to use our venue as a laboratory to apply theories from your learning while honing your skills in the real world application of hosting management and operations.

Past Projects

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things you'll need to know

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